Nanjing Kuteng E-Commerce Co., Ltd. Shipping and Delivery Policy

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. (hereinafter referred to as "we," "our," or "the Company") as your shopping partner. To ensure timely delivery of your purchases, please carefully read our Shipping and Delivery Policy.

1. Delivery Area

Currently, we deliver to most areas within Canada. For addresses in remote areas, additional delivery charges or delays may apply. Please contact us before placing an order to confirm specific delivery information.

2. Processing Time

Order processing time typically takes 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information to keep you informed of the status of your package.

3. Shipping Methods and Times

We partner with several reputable logistics companies to ensure efficient and reliable delivery services. Standard delivery time is typically 5-10 business days, depending on the destination. Please note that delays may occur during holidays.

4. Shipping Costs

Shipping costs are calculated based on the order amount and delivery location. The applicable shipping cost will be automatically displayed during checkout. We offer free standard shipping for orders over a certain amount. Please check our website for current promotions for details.

5. Package Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to check the real-time status of your package on the corresponding carrier's website. If you have any questions about the status of your package, please feel free to contact our customer service team.

6. Delivery Instructions

When signing for your package, please inspect the packaging for damage. If you notice any damage or missing items, please take a photo and contact us immediately. We will promptly resolve the issue.

7. Return and Exchange Policy

If you are not satisfied with the product you received or require a return or exchange, please refer to our Return and Exchange Policy on our website and contact us within 14 days of receipt.

8. Contact Us

For any questions or assistance regarding shipping and delivery policies, please contact us at:

Email: service@grimnexo.com

Phone: 19237289197

We are committed to providing you with a satisfactory shopping experience. Thank you for your understanding and support!