Terms of Service

Welcome to the website of Nanjing Kuteng E-Commerce Co., Ltd. We are committed to providing our customers with quality products and services. Please read the following Terms of Service carefully before using our services. These terms constitute a legal agreement between you and Nanjing Kuteng E-Commerce Co., Ltd.

1. User Account

You must be at least 18 years of age or have your guardian's permission to register an account.

You are responsible for maintaining the security of your account and for all account activity. Please notify us immediately of any unauthorized use of your account.

2. Product Information

We strive to ensure the accuracy of product descriptions, images, and pricing. However, if errors occur, we reserve the right to correct and cancel orders.

3. Orders and Payment

All orders must be placed and paid for online. We accept multiple payment methods, including credit cards and PayPal.

Once your order is confirmed, you will receive a confirmation email with order details.

4. Shipping and Delivery

We offer worldwide shipping. The specific cost and time depends on the destination country and the shipping method selected.

We are not responsible for delivery delays due to customs delays or other factors beyond our control.

5. Returns and Refunds

We offer returns and exchanges for eligible products within 14 days of receipt. Returned items must be unused and in good condition.

Refunds will be processed upon receipt of the returned item and will be refunded to the original form of payment.

6. Intellectual Property

All content on this website, including but not limited to text, images, and trademarks, is the property of Nanjing Kuteng E-Commerce Co., Ltd. or its respective owners. Any use of these materials without written permission is prohibited.

7. Data Privacy

We are committed to protecting your personal information. For more information on our privacy policy, please refer to our Privacy Statement.

8. Limitation of Liability

We are not responsible for any direct or indirect losses arising from the use of or inability to use the services on this website.

9. Modifications to Terms

These Terms of Service may be updated from time to time. Please check back regularly for the latest updates. If you have any questions or require further information, please contact us:

Email: service@grimnexo.com

Tel: 19237289197

Address: Room F187, 1st Floor, Building 5, No. 699-27, Xuanwu Avenue, Xuanwu District, Nanjing

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. We look forward to providing you with excellent products and services!

Sincerely,

The Nanjing Kuteng E-Commerce Co., Ltd. Team