Payment Policy

Welcome to Nanjing Kuteng E-Commerce Co., Ltd. We are committed to providing our customers with a secure and convenient payment experience. Please read our payment policy carefully to ensure a smooth shopping experience.

1. Payment Methods

We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.) and PayPal.

All payment information is encrypted to ensure the security of your funds and personal information.

2. Currency

All orders will be billed in Canadian Dollars (CAD). Please note that your bank may charge additional exchange rate fees for payments in other currencies.

3. Order Confirmation

After you successfully submit your order and complete payment, you will receive a confirmation email with order details and an invoice. If you do not receive this email, please check your spam folder or contact our customer service team.

4. Failed Payment

If there is a problem with the payment process, please check your card information and ensure that there is sufficient credit on the card. If necessary, please contact your bank to resolve the payment issue.

You can also try another payment method or contact our customer service team for assistance.

5. Security Guarantee

We use SSL certificates and other security measures to ensure the safety of your payment information.

If you notice any suspicious activity or unauthorized transactions, please contact us immediately.

6. Customer Support

For assistance or any questions regarding payment methods, please feel free to contact our customer service team:

Email: service@grimnexo.com

Phone: 19237289197

Address: Room F187, 1F, Building 5, No. 699-27, Xuanwu Avenue, Xuanwu District, Nanjing

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. We look forward to providing you with an excellent shopping experience and high-quality products and service!

Sincerely,

The Nanjing Kuteng E-Commerce Co., Ltd. Team