Return and Exchange Policy

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. as your tool and home goods supplier. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with the product you received, we are happy to arrange a return or exchange. Please carefully read our Return and Exchange Policy to learn how to proceed.

1. Application Period

You can request a return or exchange within 14 days of receiving your product.

2. Product Condition

All returned items must be unused and returned in their original packaging.

All items must be accompanied by all accessories, manuals, and proof of purchase.

3. Return and Exchange Process

Please contact our customer service team at service@grimnexo.com to submit a return or exchange request and provide the following information:

Order number

Description of the problem and any photos

Contact information

Our customer service team will review your request and provide further instructions upon receipt.

4. Return Costs

If the reason for the return is due to product quality issues or incorrect shipment, we will cover the return shipping costs.

In other cases, such as returns due to personal change of mind, return shipping costs are the buyer's responsibility.

5. Exchanges

If you choose to exchange, please specify the replacement item. The exchange process may be delayed, but we will do our best to expedite it.

6. Refunds

Refunds will be processed after we receive and inspect the returned item, typically within 5-7 business days.

Refunds will be made to the original payment method.

7. Special Terms

Items damaged due to abnormal use are not returnable or exchangeable.

Clearance and custom items are not returnable or exchangeable unless there are quality issues.

For any questions or assistance, please feel free to contact:

Email: service@grimnexo.com

Tel: 19237289197

Address: Room F187, Building 5, 1F, No. 699-27 Xuanwu Avenue, Xuanwu District, Nanjing

Thank you for your understanding and support of Nanjing Kuteng E-Commerce Co., Ltd. We look forward to continuing to provide you with quality products and services.

Sincerely,

Nanjing Kuteng E-Commerce Co., Ltd. Team