Frequently Asked Questions (FAQ)

Welcome to Nanjing Grimnexo E-Commerce Co., Ltd.'s FAQ page. We are committed to providing excellent customer service and support. Below are some frequently asked questions and answers to help you find answers quickly. If you can't find the information you need, please feel free to contact our customer service team.

1. How do I place an order?

You can visit our online store, browse products, and add them to your cart. Then, follow the prompts to check out. We accept multiple payment methods, including credit cards and PayPal.

2. How long does it take to process my order?

Once payment is confirmed, we typically process orders within 1-3 business days. The specific delivery time depends on your address and selected shipping method.

3. Do you ship internationally?

Yes, we ship worldwide, including to Canada. Please note that international shipments may incur additional duties or taxes, which are the customer's responsibility.

4. How do I request a return or exchange?

If you are not satisfied with the product you received, you can request a return or exchange within 14 days. Please contact service@grimnexo.com and include your order number and a description of the issue. 5. Is there a warranty for this product?

Yes, our products come with a 12-month warranty, covering damage caused by defects in materials or workmanship. Please refer to our warranty policy for details.

6. How do you ensure the security of my personal information?

We use industry-standard encryption technology to protect your personal information. For more details, please see our Privacy Policy.

7. How can I contact customer service?

You can contact our customer service team via the following methods:

Email: service@grimnexo.com

Phone: 19237289197

Address: Room F187, 1F, Building 5, No. 699-27, Xuanwu Avenue, Xuanwu District, Nanjing

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. We look forward to providing you with an excellent product experience and customer service!

Sincerely,

The Nanjing Kuteng E-Commerce Co., Ltd. Team