Once an order is confirmed, it cannot be changed or canceled.

If you need to change or cancel your order, please contact us through the following channels.

Inquiry email: service@grimnexo.com

<Note>

Your order status is "Item Not Shipped." If you contact us within one hour of placing your order, you can cancel it free of charge.

However, please understand this in advance. Once an order enters the shipping preparation stage, it cannot be canceled.