Warranty Policy

Thank you for choosing Nanjing Kuteng E-Commerce Co., Ltd. as your tool and household goods supplier. We are committed to providing customers with excellent products and comprehensive after-sales service. Please read our warranty policy carefully to understand your rights and how to get help.

1. Warranty Period

All our products are covered by a 12-month warranty from the date of purchase.

During the warranty period, we will repair or replace any product defects free of charge.

2. Scope of Application

The warranty covers damage or malfunction caused by defects in materials or workmanship.

The warranty does not cover damage caused by misuse, negligence, accident, or unauthorized modifications.

3. Warranty Claim Process

To request warranty service, please contact our customer service team at service@grimnexo.com and provide the following information:

Your order number

Description of the problem and any relevant photos

Contact information

Our customer service team will review your request and provide you with further instructions.

4. Repairs and Replacements

Once the warranty is confirmed to be eligible, we will arrange for the product to be repaired or replaced. Repair times may vary depending on the specific situation. If repair is not possible, we will replace the product with the same or similar model.

5. Customer Responsibilities

Please keep your receipt of purchase and warranty card as proof of receipt for any warranty claims.

During product use, please follow the instructions in the manual to avoid improper operation.

6. Disclaimer

Products damaged by improper use are not returnable or exchangeable.

Consumables and any other consumable items are not covered by the warranty.

If you have any questions about the warranty policy or require further information, please feel free to contact our customer service team:

Email: service@grimnexo.com

Tel: 19237289197

Address: Room F187, 1F, Building 5, No. 699-27, Xuanwu Avenue, Xuanwu District, Nanjing

Thank you for your trust and support in Nanjing Kuteng E-Commerce Co., Ltd. We look forward to continuing to provide you with quality products and first-class customer service.

Sincerely,

The Nanjing Kuteng E-Commerce Co., Ltd. Team